Customer Relationship Management (CRM) is not just technologies or software, but a set of standard processes and collaboration functions within a company that focus on acquire, track and retain customers. Companies with high degree of competence of CRM can increase customer satisfaction, boost sales and enhance their up-selling and cross-selling abilities. They can not only measure their effectiveness of marketing effort, but also have higher rate of conversion and lower rate of churn of their customers.

Vulcrum Technologies believes the long-term values of customers for an organization, and strives to help organizations in their effort of acquiring and retaining customers in the most cost-effective way. We are not only look at the technology impact on customer experience, but also investigate the process optimization among sales, marketing, customer services, enterprise resource management, and supply chain of an organization. Our intent is to maximize the integration of those areas and facilitate collaboration among business functions with interface with future or current customers. We have found that this kind of implementation can greatly increase marketing effectiveness and improve customer satisfaction in both pre-sell and post-sell cycle. Our solution gives business the holistic view centered on customers through their life cycle of the company. We go beyond customer contact management and campaign management. We provide customer information management, CRM business planning and management, and customer satisfaction survey and management. Aligned with our other services (Business Intelligence, Project Management, Software Development and Test, and Outsourcing and Managed Services), our CRM service produces the best performance for our clients with the lowest cost.

Seattle/Bellevue Location:

14205 SE 36th St, Suite 100
Bellevue, WA 98006
Phone: 206-504-8137

info@vulcrumtechnologies.com